Return Policy

Return Period

Due to the perishable nature of floral products, returns are generally not accepted once flowers have been delivered. However, if you are not satisfied with your order, please contact us within 24 hours of delivery to discuss your concerns.

For custom arrangements and event services, cancellation requests must be made at least 48 hours before the scheduled delivery or event date to be eligible for a refund or credit.

Return Conditions

To be eligible for a return or refund, the following conditions must be met:

• You must contact us within 24 hours of delivery
• The product must be significantly different from what was ordered
• The product must have arrived damaged or in poor condition due to our error
• You must provide photographic evidence if requested
• The issue must not be due to improper care after delivery

Return Shipping Costs

If a return is approved due to our error or a damaged product, we will cover all return shipping costs. In cases where the return is due to customer preference or change of mind, return shipping costs will be the responsibility of the customer.

For local deliveries in Alexandria and surrounding areas, we may arrange for pickup of returned items at no additional cost to you.

Return Process

To initiate a return:

1. Contact us via phone or email within 24 hours of delivery
2. Provide your order number and a description of the issue
3. If requested, provide photographs of the product
4. We will review your request and respond within 48 hours
5. If approved, we will provide instructions for return or arrange for replacement

Non-Returnable Items

The following items are not eligible for return:

• Custom-designed arrangements that were created according to your specifications
• Flowers that have been out of water for extended periods
• Items damaged due to improper care or handling by the customer
• Products that have been used or altered
• Items returned after the 24-hour return period

General Legal Requirements

In accordance with Australian Consumer Law, you have certain rights regarding products that are faulty, not as described, or do not meet acceptable quality standards. These rights cannot be excluded or limited by this return policy.

If a product has a major failure, you may be entitled to a refund or replacement. For minor failures, we may offer to repair or replace the product, or provide a refund if repair or replacement is not possible.

Cancellation Policy

You may cancel your order before it has been prepared or dispatched. Cancellation requests must be made at least 48 hours before the scheduled delivery date for standard orders, and at least 7 days in advance for custom event arrangements.

Cancellations made after the order has been prepared may be subject to a cancellation fee to cover costs of materials and labor. For event services, cancellation fees may apply based on the timing of the cancellation and work already completed.

Refund Procedure

If your return is approved, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase.

If you paid by credit or debit card, the refund will appear on your statement within 5-10 business days, depending on your bank's processing time. For cash payments, refunds will be processed via bank transfer or store credit.

In some cases, we may offer store credit or a replacement product instead of a refund, which will be discussed with you at the time of your return request.

Contact Information

For questions about returns, refunds, or cancellations, please contact us: